SMTP Error

Scheduled reports with e-mail sending functionality fail with the error message specified below:

write error. CrystalEnterprise.Smtp: SMTP_E_EXCEEDED_STORAGE(552)

The error is not due to BOE. The error message (SMTP_E_EXCEEDED_STORAGE) is a standard SMTP error, in this case it's because the attachment hit the mail size limit. This limit is configured in the SMTP Service on the SMTP server.

Here is how to find the size limit of the SMTP server:

1. Check which e-mail server you are using (CMC: Home > Servers > #SERVERNAME#.reportjobserver > Email (SMTP) Destination).
2. Open a cmd.exe and type 'telnet <#SERVERNAME#> 25'.
3. If you have entered the right server name you are now connected.
4. Type 'EHLO'.
5. Look at the SIZE value in the response from the server. In the example below the size has been set to ~8 MB.