Thursday, August 6, 2009

Confusing Error Messages

There are many types of error messages in BusinessObjects Enterprise and other Business Objects products that are misleading. Misleading in a way that when you read the error message you start searching at the wrong place for an solution.

One example of such an error message in Crystal Reports is: "The report could not be opened from BusinessObjects Enterprise.", "Possibly the report is on a different BusinessObjects Enterprise system than the one you are currently logged onto. If the problem persists, please contact your administrator.".



It also depends which version of Crystal Reports you are using. The error message above is for version 11, 11.5 and 12. If you are using version 10 you get another error message. That message is much better at describing the cause of the error.

The cause for this error message was that the user lacked a security permission for Crystal Reports report objects. Not that obvious when you study the error message, or what do you think?!?

4 comments:

Anonymous said...

It would have been useful to describe what was necessary to correct the security problem.

Graham MacLeod said...

I agree with what wsxhx670 said. Very poignant.

On a serious note, I despise the errors you come across in business objects. I can't believe there isn't something that SAP can do to make them more user friendly.

Aamir said...

It is a port opening issue.
Open the ports for File repository servers. like 6402 on output file repository server



Unknown said...

It was really a nice article and I was really impressed by reading this article We are also giving all software Course Online Training. The Sap BO Online Training is one of the leading Online Training institute in the world.